Delivery & shipping

On this page, you can read how Verawel processes orders and what to expect during shipping.

Processing your order

Orders are usually processed within 1-2 business days.

Business days are Monday through Friday, excluding official holidays.

If a product has a different processing time, this will be stated on the relevant product page.

Expected delivery times

After processing, the following expected delivery times currently apply:

Netherlands: 6 to 10 business days
Belgium: 6 to 10 business days

If a different delivery time is stated on the product page or during checkout, the term displayed there applies.

Should an unexpected delay occur, we will inform you as soon as we are aware of it.

Track-and-trace

As soon as your order has been shipped, you will receive an email with a track-and-trace link, if available.

It may take some time before the carrier's first scan is visible.

Multiple packages

Are you ordering different products? It may happen that these are delivered in separate packages.

You will never pay more shipping costs than the amount displayed during checkout.

Responsibility for delivery

Verawel remains your point of contact for delivery until you, or someone you have designated for that purpose, has received the package.

Does a package seem to have been lost? Please contact us. We will investigate the shipment with the carrier and inform you about the next steps.

Incorrect delivery address

Carefully check your delivery address before placing the order.

Did you make a mistake anyway? Please contact us immediately. If the order has not yet been processed, we will try to adjust the address.

If the order has already been shipped, we cannot guarantee a change. If the package is returned to us due to incorrect address details, we will inform you in advance about any reasonable costs for a new shipment.

Not at home during delivery

If you are not at home, the carrier may, depending on the delivery service:

• offer a new delivery time;
• deliver the package to a collection point;
• deliver the package according to delivery preferences previously specified by you;
• provide additional instructions via the tracking page.

Always check the track-and-trace information for the current status.

Package received damaged

Do you receive a visibly damaged package? Take clear photos as soon as possible of:

• the outside of the package;
• the shipping label;
• the inner packaging;
• the damaged product.

Then contact us and state your order number. Keep the packaging until we have reviewed your report.

Delay or loss

Has the indicated delivery time passed or has tracking not been updated for several business days? Please contact us.

You do not need to start an investigation with the carrier yourself. As the seller, Verawel remains responsible for correct delivery.

Questions

Do you have a question about your delivery? Contact us via our contact page and state your order number.